Telemarketing & Inside Sales Certification
Five lessons on working the phone for a living. Phone sales trains fast, it pays, and you can do it from almost anywhere. This class takes you from how to start a shift to the federal rules you have to follow on every single call.
- 5 video lessons
- 36 minutes total
- 5 quizzes
- Certificate at 80 percent
- Watch on your phone
This class is not open to the public.
Angels Nest built it for the young people in our programs and the partners who work with them. Tell us who you are and we will set up your login.
A staff member answers within two business days.
What you walk away with
By the end you will have the script, the structure, and the rules that keep you out of trouble.
- An opener you can say out loud without freezing
- A structure for the whole call, from hello to the ask
- Answers ready for the objections you will hear every day
- A working knowledge of the federal calling rules
- A way to take rejection all day without it wrecking you
- A certificate with your name on it, signed by our executive director
The five lessons
Each one is a short video followed by a quiz. You need 80 percent on every quiz to earn the certificate.
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The phone is a career: mindset and setup
Why phone work is a real first career, how to set up your space and your day, and the ground rules to know before you ever dial.
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Sounding like a pro: voice, tone and listening
Pace, volume, and the difference between hearing someone and listening to them. Also what a professional voicemail sounds like.
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Anatomy of a call: structure, openers and the pitch
How a good call is built. Leading with purpose, reading a lead record, and what the disposition codes mean.
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Handling no: objections and resilience
The objections that come up over and over, what to say, when to let go, and how to reset between calls.
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Calling by the rules: compliance and ethics
Calling hours, required disclosures, consent, and opt outs. The legal floor under every call you make.
What comes with it
- The videosAnimated lessons narrated end to end. About 36 minutes across five modules.
- The quizzesFive quizzes, one per module. You can retake them.
- The compliance moduleModule five was fact checked twice against the federal calling rules at 47 CFR 64.1200 and 47 USC 227.
- The certificateIssued at 80 percent or better, emailed as a PDF you can print or attach.
Who this is for
Young people entering the workforce who want a job that trains fast and pays from the first week. Also the staff and case managers who help them find one, and partner organizations running their own job programs.
You do not need sales experience. You do not need a car. You need a phone, a quiet corner, and a willingness to be told no a lot.
Ready to start?
Send us a request and a staff member will set up your login. You can ask for more than one class at a time.
Last updated September 9, 2026